Privacy Policy

This Privacy Policy describes how we use your personal data (your "Information") when you are an Internet user and browse our website (see our "Cookies Policy").

This Privacy Policy is effective as of 7 May 2021.

We may change this Privacy Policy at any time if we modify how we treat your Information. We will notify you by the most appropriate means for our relationship with you (sending an email or posting a notice on our website).

1 - Basic information

1.1. - Who are we?

Auvergne-Rhône-Alpes Tourisme is an Association under the law of 1901 with its headquarters at 11B Quai Perrache in Lyon (69002), and whose SIREN number is 824 433 866 (hereafter referred to as "Auvergne-Rhône-Alpes Tourisme").

1.2. - How to contact us?

For any questions concerning the protection of your personal data, you can contact us by one of the following means

  • By email:
  • By phone:  04 73 29 49 66
  • By post: Auvergne-Rhône-Alpes Tourisme - Service Données Personnelles – 11 B Quai Perrache - 69002 Lyon 2EME

1.3. - Definitions

When using capitalised terms in our Privacy Policy, we refer to the definitions below:

"Information" refers to your personal data, whether that information directly or indirectly identifies you.

"Internet user" refers to you when you access our website.

"We", "us", "our" and "Auvergne-Rhône-Alpes Tourisme" refer to our company Auvergne-Rhône-Alpes Tourisme as identified in the who are we?

"Privacy Policy" means this document in its entirety.

"Website" means our website is accessible at the following address:

2 - Cookies policy

2.1. - Preamble

When visiting our website as an Internet user, we may deposit or read cookies or other markers on your terminal.

2.2. - What are cookies?

A cookie is a small file placed or read on your terminal (computer, tablet, smartphone).
They enable us to store information on your terminal in connection with your browsing on our website.
Reading and placing cookies generally requires your consent; however, some so-called technical cookies may be placed without your consent.

2.3. - Who sets the cookies?

Only Auvergne-Rhône-Alpes Tourisme places cookies on your terminal.

2.4. - What types of cookies do you use?

We use different types of cookies:

2.4.1. Technical cookies

We use technical cookies necessary for the operation of our website:We deposit a cookie on your terminal to remember your choice (acceptance, refusal) concerning the deposit of cookies

These cookies do not require your prior consent due to their technical nature

Technical cookies

Name of the cookie


Cookie lifetime

Lemon pie

Save your choice about cookies (accept or decline)

12 months

2.4.2. Audience measurement cookies

We use cookies to determine the number of visitors to our site.

Audience measurement cookies

Name of the cookie


Cookie lifetime

_pk_user ID

Used to store some user details such as the visitor's unique ID

13 months


Used to store attribution information, the referrer initially used to visit the website

6 months

_pk_his/her, _pk_cvar, _pk_hsr

Data from the current visit

30 minutes


Is created and then must be deleted directly (used to check if the visitor's browser supports cookies)


Google Analytics

Unique ID of the visitor

2 years

Google Analytics

Unique ID of the visitor

24 hours

Google Analytics

Used to maintain the session status.

24 hours

Google Analytics

Contains information on the campaign.

90 days

2.5. - How can I withdraw my content?

You can withdraw your consent at any time by setting it on our cookie manager accessible here :

Manage consent

3 - Information applying to all our Policies

3.1. - What are your rights?

The data protection regulations give you several rights:

What are your rights?

Access rights

You may ask us to access any Information we have about You.

Right to rectification

You may ask us to correct your Information if it is inaccurate.

Right to objection

You can ask us to stop using your Information when we do so for a legitimate interest.
You can also ask us to stop receiving commercial prospecting.

Right to withdraw your consent

If one of our processing operations is based on your prior consent, you may withdraw your consent at any time. We will then stop using your Information for this processing.

Right to erasure

You can ask us to erase your Information and stop using it.

Right to restriction

You may ask us to temporarily stop using your Information but require us to retain it temporarily.

Right to data portability

You may ask us to provide you with an export of your Information in a reusable format and, where possible, ask us to pass it on to another organisation for reuse.

Right not to be subject to an automated individual decision

You have the right not to be subject to a decision based exclusively on automated processing that produces legal effects concerning you or significantly affects you

Right to set up instructions regarding your data in case of death

You have the right to set, update or revoke instructions regarding the retention, deletion or disclosure of your Information after your death.

Right to lodge a complaint

You can complain to the authority responsible for protecting personal data (in France, the CNIL, if you believe that your rights have not been respected.


3.2. - How to exercise your rights?

Please contact us using the details in the "How to contact us" section to exercise your rights,
We will do our best to reply within one month.

The rights you can exercise are defined by the GDPR and depend on the legal basis of our processing. There may be occasions when we cannot accept a request to exercise rights because the right claimed cannot be exercised. If so, we will let you know.

We may also ask you for proof of identity to ensure that you exercice your rights when we have no other means of providing this. You should only send us proof of identity if we ask for it.